Wincanton - Level 3 Apprenticeship Programme
Samantha Talbot, who has worked for Wincanton for over four years in various roles, felt that the Level 3 Team Leader/Supervisor Apprenticeship was an ideal opportunity for her personal development, following a promotion to Team Leader.
Samantha explained “My time at Wincanton has enabled me to build my experience within the logistics arena.
“In June 2017, I was promoted to Team Leader, which coincided with the release of the new apprenticeship programme, so I felt it was an ideal opportunity”.
In her role as Team Leader, she runs a team of Customer Service Co-ordinators, who play a vital role in ensuring first class customer service, providing a single point of contact for customers, head office and suppliers, for all matters relating to store equipment.
Speaking of how the programme has improved her capabilities within her role, she said, “The programme has enabled me to look at situations in a new light. While dealing with team member performance, for example, I have been able to identify areas for improvement and set training programmes with timescales”.
“The ‘Understanding Leadership’ and ‘Managing with Impact and Awareness’ workshops have been key for me. I learned a lot about emotional intelligence and am applying this when managing team members, colleagues and stakeholders alike”.
“The programme has increased my self-confidence. I am now able to assess situations objectively, support and train my team and keep them updated on new projects”.
Commenting on how her new and improved skills and knowledge have positively impacted her new team, Samantha said “I have learned to delegate and take a step back from the day-to-day tasks, which has allowed my team to flourish”.
“My development is on-going, but from my 360° report I can see positive feedback. The senior management team is aware of my skills and I have recently received recognition from the Operations Manager for my performance”.
Samantha concluded by saying “I think some people may be put off by the term ‘apprenticeship’. Apprenticeships are not just for 17-year olds, I’ve been working for 35 years and I’m still learning.
“I have attended many courses throughout my working career, but the apprenticeship programme has fulfilled my ‘perceived’ gaps in personal development. I have enjoyed every workshop and always look forward to the next one”.