Developing people to deliver business performance

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Ross Irvine

Wincanton Level 5 Operations/Departmental Manager Apprenticeship

Introduction

Ross Irvine is a Regional Operations Manager at Wincanton. Hoping to use the apprenticeship to help in his day job, he enrolled onto the Level 5 Operations/Departmental Manager Apprenticeship.

Upon asking Ross what his expectations were on the Apprenticeship Programme, Ross said “I had few expectations coming into the program, not because I was negative about it, but because I had not done anything like it before. Having worked 20 years in retail store operations, training was hard to come by, and I had not taken part in any structured learning since A-levels, over twenty years previously.”

Impact

Discussing what Ross has learnt on the duration of this Apprenticeship, he commented “This Apprenticeship has helped in supporting my peers, coaching and mentoring and sharing best practice, including referencing course materials to help colleagues with aspects of their job.”

“People Masterclass and Making Change Happen Masterclass helped managing change, in particular redundancies and the launch of new systems, I was heavily involved with this new launch and it led to winning an industry award.”

Ross has also found that the skills and knowledge gained from the programme has not only had an impact on his work life, but also his personal life. He said, “My skills in organisation, prioritisation, delegation and stress management have unlocked all the above and have genuinely changed my life both inside and outside of work.”

When asked for a real life example of where he has used skills that he learnt from the Level 5 Apprenticeship, he said, “I moved from delegating nothing, to delegating many aspects of my work, meaning not only that I was more productive but also less stressed, and more able to focus on the parts of the job I enjoyed and where I added the most value.” Continuing, he added “In the customer contract, I chaired the period reviews, having never done so before, and used my learnings from the module, Building and Managing relationships, to pull these together, and I gained great feedback in the process. I got a review of driver’s salaries within the customer operation “over the line” with the customer, something previous managers had failed to do. I did this by gaining the customer’s trust”. Ross said that “I applied learning from every module within the Apprenticeship within this customer project.”

Line Manager Feedback

We also spoke to Ross Irvine’s line manager, Stephen Butcher. We asked him about any differences he had seen in Ross after completing the apprenticeship and he said, “There has been a significant change in Ross’s confidence and belief as a result of this apprenticeship. This has been seen in a number of different areas that have benefited both Wincanton and the customer.”

He continued to explain, “These areas include supporting his peers, managing drivers and suppliers as well as managing up within Wincanton and with our customer. This has been evident through managing the customer contract, taking responsibility of the business and making a step change in the performance of an operation that was struggling to meet KPI’s.

Stephen concluded, “The customer has also recognised the step change in how Ross manages his region and suppliers. This has allowed the customer to be confident and less concerned when I’m out of the business as they now have the assurances of Ross managing the contract in my absence.”

 

"People Masterclass and Making Change Happen Masterclass helped managing change, in particular redundancies and the launch of new systems, I was heavily involved with this new launch and it led to winning an industry award.”

Ross Irvine, Programme Delegate

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